Grievance Cell Information
Objectives of Grievance cell:
- To develop a responsive and accountable attitude among all the stakeholders
in order to maintain a harmonious educational atmosphere in the College.
- To uphold the dignity of the College by ensuring strife free atmosphere
through promoting cordial Student- Student relationship and Student-teacher
relationship.
- To encourage the Students to express their grievances / problems freely and
frankly, without any fear of being victimized.
- To advise students of the College to respect the right and dignity of one
another and show utmost restraint and patience whenever any occasion of rift
arises.
- To advise all the students to refrain from inciting students against other
students, teachers and College administration.
- To advise all staffs to be affectionate to the students and not behave in a
vindictive manner towards any of them for any reason.
Roles and functions of Grievance cell:
- To receive the applications of the students from the portal available on
the website of College / Institute and
process them further.
- To attend all applications relating to the grievances of the students.
- To entertain and consider the grievances of the students. It may hear the
students in person
by giving opportunities of hearing.
- To hear all the concerned parties and settle grievances as early as
possible.
- To counsel the students whenever necessary to resolve their grievances.
- To give advice to
the students through correspondence.
- To prepare and submit the recommendations relating to the redressal of
grievances to the concerned.
- To consider and submit recommendations and suggestion in respect of reforms
in the working of various sections/units/departments/cells of the
College/Institution relating to the redressal of grievances of students.
Roles and functions of Principal/
Chairperson:
- The Principal of Affiliated College or Head / Director of Recognized
Institution shall be the Chairperson of CGRC. In absence of Principal / Head /
Director, the in charge of the College / Institution shall be the Chairperson
of Grievance cell with prior permission of his/her Management/Higher
Authorities.
- The Chairperson shall finalize the date of meeting of Grievance cell in discussion with all committee members.
- The Chairperson shall preside over the meeting of Grievance cell.
Mechanism to submit grievance:
- Online Grievance Redressal Form can be used to submit any Grievances which is available on website.
- Oral communication of the grievances with the members of the grievance cell
can be made.
Actions taken by grievance cell after receiving application on
any mode:
- On receipt of an Applications of Grievances ,the Member
Secretary shall scrutinize the applications in consultation with Chairperson of
the CGRC and prepare the Agenda of Meeting.
- Non-accepted applications shall be communicated to the student in writing
by Member Secretary.
- The Member Secretary shall communicate the date, time and venue of the
Meeting to the students who have registered their grievances on the portal
before the meeting with the
help of Administrative Staff of the Department / Institution.
- The Member Secretary may request the applicant student to supply further information
as may be necessary and also discuss the grievance personally with the applicant.
- The Member Secretary may request all the parties related to grievance to
give clarification in writing with necessary documents
and send it to all members through an email along with the Agenda.
- The Member Secretary shall present each complaint before the CGRC as per
the Agenda with all necessary documents given by the
students during the meeting.
- The cell shall redress all the
grievances as per the Agenda by giving an opportunity Of hearing
to all the concerned parties and by following principles of natural justice.
- The Member Secretary shall communicate a copy of Order/Decision/Resolution
to all the students whose grievances were mentioned in the Agenda.
Grievance Cell / Internal Complaint Committee:
|
Name
|
Designation
|
Role
|
|
Shri T.R.Parmar
|
( I/C Principal)
|
Main Coordinator
|
|
Shri S. S. PATEL
|
Lecturer E.C
|
Staff Representative
|
|
Shri R.D.PATEL
|
Lecturer Mech.
|
Member
|
|
Shri R.T.DABHI
|
Lecturer Arch.
|
Member
|
|
PATEL SHREYA A
|
Student
|
Representative - Female
|
|
PATEL SHIVAM J
|
Student
|
Representative - Male
|
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