Grievance Cell

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Grievance Cell Information

Objectives of Grievance cell:

  • To develop a responsive and accountable attitude among all the stakeholders in order to maintain a harmonious educational atmosphere in the College.
  • To uphold the dignity of the College by ensuring strife free atmosphere through promoting cordial Student- Student relationship and Student-teacher relationship.
  • To encourage the Students to express their grievances / problems freely and frankly, without any fear of being victimized.
  • To advise students of the College to respect the right and dignity of one another and show utmost restraint and patience whenever any occasion of rift arises.
  • To advise all the students to refrain from inciting students against other students, teachers and College administration.
  • To advise all staffs to be affectionate to the students and not behave in a vindictive manner towards any of them for any reason.
Roles and functions of Grievance cell:
  • To receive the applications of the students from the portal available on the website of  College / Institute and process them further.
  • To attend all applications relating to the grievances of the students.
  • To entertain and consider the grievances of the students. It may hear the students in  person by giving opportunities of hearing.
  • To hear all the concerned parties and settle grievances as early as possible.
  • To counsel the students whenever necessary to resolve their grievances.
  • To give advice to the students through correspondence.
  • To prepare and submit the recommendations relating to the redressal of grievances to the concerned.
  • To consider and submit recommendations and suggestion in respect of reforms in the working of various sections/units/departments/cells of the College/Institution relating to the redressal of grievances of students.
Roles and functions of Principal/ Chairperson:
  • The Principal of Affiliated College or Head / Director of Recognized Institution shall be the Chairperson of CGRC. In absence of Principal / Head / Director, the in charge of the College / Institution shall be the Chairperson of Grievance cell with prior permission of his/her Management/Higher Authorities.
  • The Chairperson shall finalize the date of meeting of Grievance cell  in discussion with all committee members.
  • The Chairperson shall preside over the meeting of Grievance cell.
Mechanism to submit grievance:
  • Online Grievance Redressal Form can be used to submit any Grievances which is available on website.
  • Oral communication of the grievances with the members of the grievance cell can be made.
Actions taken by  grievance cell after receiving application on any mode:
  • On receipt of an Applications of Grievances ,the Member Secretary shall scrutinize the applications in consultation with Chairperson of the CGRC and prepare the Agenda of Meeting.
  • Non-accepted applications shall be communicated to the student in writing by Member Secretary.
  • The Member Secretary shall communicate the date, time and venue of the Meeting to the students who have registered their grievances on the portal before the meeting with the help of Administrative Staff of the Department / Institution.
  • The Member Secretary may request the applicant student to supply further information as may be necessary and also discuss the grievance personally with the applicant.
  • The Member Secretary may request all the parties related to grievance to give clarification in writing with necessary documents and send it to all members through an email along with the Agenda.
  • The Member Secretary shall present each complaint before the CGRC as per the Agenda with all necessary documents given by the students during the meeting.
  • The cell  shall redress all the grievances as per the Agenda by giving an opportunity Of  hearing to all the concerned parties and by following principles of natural justice.
  • The Member Secretary shall communicate a copy of Order/Decision/Resolution to all the students whose grievances were mentioned in the Agenda.
Grievance Cell / Internal Complaint Committee:




Shri T.R.Parmar

( I/C  Principal)

Main Coordinator

Shri S. S. PATEL

Lecturer E.C

Staff Representative


Lecturer Mech.



Lecturer Arch.




Representative - Female



Representative - Male

To Submit Your Grievance Online : Click Here